IT SUPPORT PACKAGES
Standard
£75 / £95 /hr
Office Infrastructure Audit
Unlimited Remote Support
On-Site Support (Desktop/Server)
Windows Update and Patching
24/7 Support Logging Facility
Third Party Management
A Dedicated Account Manager
Procurement of Hardware/Software
Yearly PC Health Check
Infrastructure and Printer Support
User Management & Admin
Off-Site Data Backup
Managed Antivirus
Network Documentation
Managed Licencing
Premium
Unlimited*
The Standard Plan Includes
Office Infrastructure Audit
Unlimited Remote Support
On-Site Support (Desktop/Server)
Windows Update and Patching
24/7 Support Logging Facility
Third Party Management
A Dedicated Account Manager
Procurement of Hardware/Software
Yearly PC Health Check
Infrastructure and Printer Support
User Management & Admin
The Premium Plan Also Includes
Off-Site Data Backup
Managed Antivirus
Network Documentation
Managed Licencing
WHAT'S INCLUDED?
- Antivirus and Malware scans, taking action where necessary.
- Unlimited use of our Remote Technical Support service.
- Management of new user accounts, password resets, file and folder security and management of Office 365 where applicable.
- Pro-actively ensuring all devices are up to date with the latest security patches, hot-fixes and service packs to main device stability and security.
- General day-to-day resolution of end-user support requests.
- Advice and recommendations on infrastructure changes.
- Advising of new software and technologies that may benefit the business.
- Remote monitoring of critical services including routers and servers.
- Access to discounted on-site support rates and project work.
- Assistance with yearly IT budgeting.
Our standard service level runs from 9 AM through to 5:30 PM Monday to Friday excluding bank holidays. Additional cover is available subject to availability, 24/7 at an additional charge.
WHY CHOOSE
SYSFIX IT SUPPORT?
If you're considering a managed IT support service for your business, you've come to the right place. Most businesses require some degree of IT Support but like most things, you never quite know who to trust or what service would suit you best.
We offer a no-obligation consultation to better understand your needs, during which we will put together a tailor made proposal. Here are some of many, reviews left by our satisfied clients on Google.
- SysFix have offered fantastic IT helpdesk and support over the 6 years I've worked within an organisation, they are always quick at resolving issues and easy to contact at any time.Reviewed on Google, March 2018
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SMEs
We work with Small and Medium Enterprises, between 5 and 200 users.
CHARITIES
Not for profit organisations receive preferential rates.
STARTUPS
Helping new businesses establish secure IT infrastructure.
INDIVIDUALS
Providing technical assistance on-site and remotely across the world.
WORK WITH
HOW IT
WORKS?
With our small business IT Support packages, you and your team will have unlimited access to our managed IT services helpdesk. You’re charged a fixed monthly fee for unlimited usage of our service. Simply log a support request and our team will take care of the rest.
We centrally manage your network security and antivirus protection and update your computers and servers when required, informing you of any critical issues needing extra attention.
FIX YOUR
IT SPEND
Our small business IT support services are based on a fixed monthly fee. Your monthly IT support costs depend on the number of computers, servers and network devices you have along with the type of support plan and SLA you require. If you're looking for an IT support company in London or computer support for small businesses, you're in the right place.
Our premium package removes any up-front costs associated with purchasing antivirus and security software as well as including unlimited on-site support when we are unable to fix an issue remotely.
