IT SUPPORT CONTRACT

Managed IT Support Packages

Standard

£75 / £95 /hr

Office Infrastructure Audit

Unlimited Remote Support

On-Site Support (Desktop/Server)

Windows Update and Patching

24/7 Support Logging Facility

Third Party Management

A Dedicated Account Manager

Procurement of Hardware/Software

Yearly PC Health Check

Infrastructure and Printer Support

User Management & Admin

Off-Site Data Backup

Managed Antivirus

Network Documentation

Managed Licencing

Premium

Unlimited*

The Standard Plan Includes

Office Infrastructure Audit

Unlimited Remote Support

On-Site Support (Desktop/Server)

Windows Update and Patching

24/7 Support Logging Facility

Third Party Management

A Dedicated Account Manager

Procurement of Hardware/Software

Yearly PC Health Check

Infrastructure and Printer Support

User Management & Admin

The Premium Plan Also Includes

Off-Site Data Backup

Managed Antivirus

Network Documentation

Managed Licencing

What's Covered - In More Detail

Providing regular antivirus and malware scans, taking action where necessary (managed antivirus)
Unlimited use of Remote, Email and Telephone support subject to fair use policy
Management of new user accounts, password resets, file and folder security and management of Office 365 where applicable
Pro-actively ensuring all devices are up to date with the latest security patches, hotfixes and service packs to main device stability and security
General day-to-day resolution of end user support requests
Providing advice and recommendations on infrastructure changes
Advising of new software and technologies that may benefit the business
Remote monitoring of critical services including routers and servers
Access to discounted on-site support rates and project work
Assistance with yearly IT budgeting

Our standard service level runs from 9am through to 5:30pm Monday to Friday excluding bank holidays. Additional cover is available subject to availability, 24/7 at an additional charge.

Are You Considering an IT Support Contract but Aren't Sure It's Right For You?

Most businesses require some degree of IT Support but like most things, you never quite know who to trust or what service would suit you best.

We offer a no-obligation consultation to better understand your needs, during which we will put together a tailor made proposal.

Request A Quotation

Sysfix have been providing our company's IT support for several years now and they set up our internal server and network. Their knowledge of hardware and software has always been up to date and the team has given us the support we need when we needed it. We can rely on them to deal with our other proprietary software providers (design, accounts etc) and keep our company running smoothly, particularly when we migrate to new software packages or change our computers. Try them if you want good reliable and seamless support.
Reviewed on Google, 2017

SMEs

We work with Small and Medium Enterprises, between 5 and 200 users.

CHARITIES

Not for profit organisations receive preferential rates.

NEW STARTUPS

Helping new businesses establish secure IT infrastructure.

INDIVIDUALS

Providing technical assistance on-site and remotely across the world.

WHO WE
WORK WITH

HOW IT

WORKS?

When you take out an IT support contract with us, you and your team will have unlimited access to our IT helpdesk. You’re charged a fixed monthly fee for unlimited usage of our service.

Simply log a support request and our team will take care of the rest.

We centrally manage your network security and antivirus protection and update your computers and servers when required, informing you of any critical issues needing extra attention.

FIX YOUR

IT SPEND

Take control of your IT budget by partnering with SysFix IT Support.

Our fixed monthly fee is based on the number of computers, servers and networking devices and the type of support plan and service level agreement you require.

Our premium package removes any up-front costs associated with purchasing antivirus and security software as well as including unlimited on-site support when we are unable to fix an issue remotely.

SLA

A Service Level Agreement is our promise to you that we will deal with your support requests within a given timeframe. Our SLA depends on the type of package you select and the priority or business impact these have on normal business operations.

IT PROCUREMENT

With our expert knowledge and approved suppliers, you can avoid costly mistakes by outsourcing your IT procurement to us. We source the most appropriate server, computer system or software solution to meet your individual requirements.

IT CONSULTING

Whether you’re looking to improve security, upgrade servers or consider a move to the cloud, our IT consultancy service provides you with the answers you need to make an informed decision.