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Managed IT Support Packages


Standard

£75 / £95 /hr

Office Infrastructure Audit

Unlimited Remote Support

On-Site Support (Desktop/Server)

Windows Update and Patching

24/7 Support Logging Facility

Third Party Management

A Dedicated Account Manager

Procurement of Hardware/Software

Yearly PC Health Check

Infrastructure and Printer Support

User Management & Admin

Off-Site Data Backup

Managed Antivirus

Network Documentation

Managed Licencing

Premium

Unlimited*

The Standard Plan Includes

Office Infrastructure Audit

Unlimited Remote Support

On-Site Support (Desktop/Server)

Windows Update and Patching

24/7 Support Logging Facility

Third Party Management

A Dedicated Account Manager

Procurement of Hardware/Software

Yearly PC Health Check

Infrastructure and Printer Support

User Management & Admin

The Premium Plan Also Includes

Off-Site Data Backup

Managed Antivirus

Network Documentation

Managed Licencing

What's Covered - In More Detail


  • Providing regular antivirus and malware scans, taking action where necessary (managed antivirus)
  • Unlimited use of Remote, Email and Telephone support subject to fair use policy
  • Management of new user accounts, password resets, file and folder security and management of Office 365 where applicable
  • Pro-actively ensuring all devices are up to date with the latest security patches, hotfixes and service packs to main device stability and security
  • General day-to-day resolution of end user support requests
  • Providing advice and recommendations on infrastructure changes
  • Advising of new software and technologies that may benefit the business
  • Remote monitoring of critical services including routers and servers
  • Access to discounted on-site support rates and project work
  • Assistance with yearly IT budgeting

Our standard service level runs from 9AM through to 5:30PM Monday to Friday excluding bank holidays. Additional cover is available subject to availability, 24/7 at an additional charge. 

Are You Considering an IT Support Contract but Aren't Sure It's Right For You?


Most businesses require some degree of IT Support but like most things, you never quite know who to trust or what service would suit you best.

We offer a no-obligation consultation to better understand your needs, during which we will put together a tailor made proposal. Here are some of many, reviews left by our satisfied clients on Google. 

Request An IT Support Quotation

  • SysFix have offered fantastic IT helpdesk and support over the 6 years I've worked within an organisation, they are always quick at resolving issues and easy to contact at any time.
    Reviewed on Google, March 2018
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SMEs

SMEs

We work with Small and Medium Enterprises, between 5 and 200 users.


SMEs

CHARITIES

Not for profit organisations receive preferential rates.

SMEs

STARTUPS

Helping new businesses establish secure IT infrastructure.

SMEs

INDIVIDUALS

Providing technical assistance on-site and remotely across the world.

WHO WE
WORK WITH

HOW IT

WORKS?


When you take out a managed IT support contract with us, you and your team will have unlimited access to our managed IT services helpdesk. You’re charged a fixed monthly fee for unlimited usage of our service. Simply log a support request and our team will take care of the rest.

We centrally manage your network security and antivirus protection and update your computers and servers when required, informing you of any critical issues needing extra attention.

FIX YOUR

IT SPEND


Our small business IT support services are based on a fixed monthly fee. Your monthly IT support costs depend on the number of computers, servers and network devices you have along with the type of support plan and SLA you require. If you're looking for an IT support company in London or computer support for small businesses, you're in the right place.

Our premium package removes any up-front costs associated with purchasing antivirus and security software as well as including unlimited on-site support when we are unable to fix an issue remotely.

IT SERVICE LEVEL
IT Support Service Level Agreement

A Service Level Agreement is our promise to you that we will deal with your support requests within a given timeframe. Our SLA depends on the type of package you select and the priority or business impact these have on normal business operations.

IT PROCUREMENT
IT Procurement Services

With our expert knowledge and approved suppliers, you can avoid costly mistakes by outsourcing your IT procurement to us.  We source the most appropriate server, computer system and software solutions to meet your individual requirements.

IT CONSULTING
IT Consultancy for small business

Whether you’re looking to improve security, upgrade servers or consider a move to the cloud, our IT consultancy service provides you with the answers you need to make informed decisions for your business, included as standard in our IT Support agreement.