Remote IT Support

Computer trouble? We fix it online, today.

The quickest way to resolve a computer, laptop or server problem when the device can still get online. You watch every click while a UK engineer does the work — no call-out, no waiting for a visit. Mac, PC and servers, for homes and businesses.

Book a Remote Session Join Session
Same-day appointments From £85 per hour Home & business
Same dayappointments, subject to availability
£85/hrfor home users, inc VAT
256-bitAES encrypted sessions
20+ yrsof London IT support
How it works

Fixed in four steps, without leaving your chair.

No software to hunt for and nothing to post. You need a working internet connection and a computer that can start up into Windows or macOS — that’s it.

1

Book a slot

Pick a time that suits you. Same-day appointments are usually available.

2

Join the session

Click Join Session at your appointment time and follow the on-screen prompt.

3

We fix it — you watch

We see what you see. Your engineer works on your screen while you follow along.

4

Disconnect

Once we’re done we disconnect and can’t reconnect. Nothing is left running.

Ready when you are.Book now or, if your appointment time has arrived, join straight away.
Book a Remote Session Join Session
What we can fix

The problems we solve remotely, every day.

From a slow laptop to a Synology NAS — if the device is online and boots up, the chances are we can sort it on the spot.

Home & personal

Computer support

  • Speed up a slow computer
  • Fix the most common tech problems
  • Check the health of your hard drive

Computer security

  • Help with passwords and security
  • Antivirus installation and virus removal
  • Securing your computer after a scam call

Computer migration

  • Move your data to a new computer
  • Migrate to a new email service
  • Set up a printer, scanner or other device

Small business

Business computers

Business servers

  • NAS configuration (Synology / QNAP)
  • Server support for a specific issue
  • Secure file sharing
  • Windows Server, SQL and MySQL support

Business networks

  • Secure your router and firewall
  • VPN access for remote working
  • Cloud services and websites
  • Set up a router or secure Wi-Fi

Pay-as-you-go sessions don’t come with contract response times — appointments are subject to engineer availability. Need guaranteed cover? See our monthly IT support packages.

Safe & secure

Remote support you can trust with your computer.

Every session uses the same strength of encryption as online banking, and every engineer works from our London office.

Your computerYou choose when to join
256-bit AES encryptionEnd to end, for the whole session
SysFix engineerUK-based and DBS-checked
You stay in control You see every click We disconnect when finished — and can’t reconnect No interest in your personal data
Book a safe, secure session
Simple pricing

Pay for the help you actually need.

One hour is taken upfront when you book, then any extra time is billed in 30-minute blocks. Most issues are sorted in an hour to an hour and a half.

Home & residential

PCs, Macs, laptops, printers and everyday tech problems.

£85 / hour
Including VAT
  • Same-day appointments available
  • Windows and Apple Mac
  • First hour upfront, then 30-minute blocks
  • No call-out or travel charge
Book a home session
Most popular for business

Business

Workstations, servers, NAS, networks and cloud services.

£95 / hour
Ex VAT
  • Computers, servers and networks
  • Fix one specific issue with no contract
  • First hour upfront, then 30-minute blocks
  • Upgrade to managed support at any time
Book a business session

Prefer predictable monthly costs? Our fixed price IT support packages can save time and money if you’ll need regular help.

Remote or on-site?

Faster and cheaper — when remote will do.

Most software, security and set-up problems don’t need an engineer in the room. Remote support works out over a third cheaper than the first hour of an on-site call-out, and there’s no travel to wait for.

Remote session

  • From £85/hr home, £95/hr + VAT business
  • Usually same day
  • No travel, lower carbon footprint
  • Available anywhere in the world
  • Needs a computer that boots and is online

On-site call-out

  • Hands-on hardware and cabling work
  • Computers that won’t power on or start up
  • From £135 first hour (home), £142.50 + VAT (business)
  • Extra travel charge if travel exceeds an hour
  • Slower to schedule

Computer won’t start? See our computer repair service.

Customer reviews

Clients love what we do, and say so.

Microsoft Certified Partner, with a high client retention rate. Here’s what customers say on Google.

Paul Stanbra was the engineer who helped me. He was very knowledgeable and helpful, and fixed the problems with my desk top and printer. Great work.

Ulick Staunton

Google review

I recently had the pleasure of experiencing an outstanding IT support service, and I couldn’t be happier with the results. The team provided me with exceptional remote IT support…

Norman Grossman

Google review

Superb service! SysFix were very quick to respond to my query, also very knowledgeable. I had been struggling with my newly built gaming pc which wouldn’t boot for two weeks…

Kirk Trytsman

Google review
More Google reviews Read us on Trustpilot
Remote IT Support frequently asked questions Remote support FAQs

Questions about remote IT support.

Yes. We use the same kind of encryption as banks — 256-bit AES — and we have no interest in your personal data. All engineers work from our London office and undergo a UK government DBS security check. Once we’ve finished, we disconnect from your computer and cannot reconnect.

Most computer issues are resolved within the first hour to an hour and a half, although the speed of your computer and the complexity of the problem can affect this. We charge one hour upfront and any further time is billed in 30-minute blocks. If you think you’ll need more regular help, our fixed price IT support packages can save you time and money.

We can usually help the same day, whether you’re working from home or an office, depending on appointment availability. Use the booking button to pick a slot. We’re open Monday to Friday, 8am to 5:30pm.

Of course. Our online computer clinic is available to everyone, worldwide. You must be able to log on to your computer and have access to the internet. We can fix most problems remotely, which saves you time and money and cuts your carbon footprint by reducing travel.

A Mac or PC (or server) that can start up into Windows or macOS, a working internet connection, and an internet browser such as Chrome, Safari, Firefox or Edge. If your computer won’t start up at all, we’ll need to look at it in person — see our computer repair service.

Pay-as-you-go sessions are a great way to fix a computer or server problem right now, but appointments are subject to engineer availability, so you don’t get the same response times as clients on an IT support contract. Using remote support also saves the cost of an engineer call-out.

Back up and running in no time.

Book a remote session now — as long as you can get online and open a browser, our engineers can take it from there. Or call us and talk it through first.

Book a Remote Session Call 020 3095 7740

Phone lines open Monday to Friday, 9am to 5:30pm.

Remote support requires a working internet connection and a computer that can start up into Windows or macOS. Prices shown are for pay-as-you-go sessions; home prices include VAT, business prices exclude VAT. SysFix IT Support Ltd, Company No. 09416191, VAT GB 206 7821 12.