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Joomla Emergency Support

Site down, hacked, or throwing a fatal error? We triage most Joomla emergencies the same working day — no contract, no retainer, just get it fixed.

Get Emergency Help See PAYG Rate

Joomla support number: 020 3095 7740 · or raise a support ticket any time

Most issues triaged same working day
20+ years Joomla
UK-based SSD hosting
No contract needed
What We Fix

Whatever's Gone Wrong, We've Fixed It Before

From a site that's completely down to something more subtle that's quietly broken — most Joomla emergencies fall into one of these.

Site Down & Fatal Errors

White page, 500 error, or the site's simply not loading — diagnosed and brought back up.

Hacked Site Cleanup

Full malware scan, infected files removed, and the entry point closed so it doesn't happen again.

White Screen of Death

A blank page with no error message is still a diagnosable problem — we know where to look.

Database Errors

Corrupted tables, connection failures or a botched migration — repaired without losing your content.

Extension & Plugin Conflicts

Two extensions fighting each other is a common cause of odd behaviour — isolated and resolved.

Broken Layout & Template Issues

Overlapping content, missing styles or a template update gone wrong — straightened out.

Emergency Restore from Backup

If a clean rollback is the fastest fix, we can restore from backup and get you trading again.

Post-Fix Hardening & Report

Once it's fixed, we close the gap that caused it and send a plain-English report of what happened.

Every hour down is lost trade and lost trust

A site that's down or broken doesn't just lose the sale in front of it — visitors who hit an error once are less likely to come back, even after it's fixed.

A hacked site can get blacklisted fast

Search engines and browsers can flag a compromised site as unsafe within days, which is far harder to undo than the hack itself. Speed matters as much as the fix.

A rushed fix often just delays the real problem

We diagnose the actual cause rather than patching the symptom, so you're not back here again next month with the same issue in a different disguise.

What Happens When You Call

No account setup, no sales call first — just tell us what's wrong and we get straight into it.

Get Emergency Help Call 020 3095 7740
1
Step 1

Tell us what's wrong — call, request a callback, or raise a ticket with the URL and a quick description of the problem.

2
Step 2

We triage it — most issues are assessed and started the same working day, with a clear idea of the cause before anything is changed.

3
Step 3

Fix applied & tested — a backup is taken first wherever possible, then the fix is applied and the site is checked over.

4
Step 4

Report & harden — you get a plain-English summary of what happened and what we changed to stop it recurring.

No Contract Needed

Pay Only for the Fix You Need

No monthly commitment required — pay as you go, or save a little with a prepaid block of hours if you think you'll need us again.

Most Chosen for Emergencies

Pay-As-You-Go

For a one-off fix, right now, with no ongoing commitment at all.

£85/hour +VAT

Billed in 30-minute increments after the 1st hour · no minimum spend

Get Emergency Help
  • Fixing a down, hacked or broken Joomla site
  • Same working-day triage on most issues
  • First hour (£102 inc. VAT) taken as a booking deposit
  • No lock-in — use us once and that's it

Prepaid Hours

A little cheaper per hour if you'd rather have a buffer ready for whatever comes up.

£375/ 5 hours +VAT

Works out at £75/hr · 10-hour block also available at £700 (£70/hr)

Buy 5hr Block Buy 10hr Block

Secure card checkout via Stripe — prices shown here are ex. VAT, checkout totals include VAT.

  • Discounted rate vs. standard PAYG
  • Valid for 12 months, use whenever you need it
  • Covers emergencies, updates or one-off requests
  • Still no monthly commitment
If this keeps happening, a monthly care plan usually costs less than repeat emergency call-outs — compare our Care Plans.

Pay-As-You-Go and Prepaid Hours are paid up front via secure Stripe checkout.

Common Questions

Emergency Support FAQs

Most emergencies raised during working hours are triaged the same day, often within a couple of hours. Once we've looked at it, we'll give you an honest estimate of how long the actual fix will take before starting any billable work.

Anything that's stopped your site working properly right now — it's down, showing a fatal error, been hacked, or has broken so badly that visitors or customers can't use it. If you're not sure whether it qualifies, just get in touch and we'll tell you honestly.

Our standard triage window is working hours, UK time. If your situation is genuinely out-of-hours critical, call us and we'll do what we can — just be aware out-of-hours work may carry a call-out premium, which we'll always confirm with you first.

Some fixes — a deep hack clean-up or a badly corrupted database — genuinely take longer to do properly and safely. We'll tell you that upfront, give you a realistic timeline, and where possible get the site back to a safe, working state while the fuller fix is completed.

Avoid making changes yourself if you can — including deleting files or reinstalling from scratch — since that can destroy evidence of how the attacker got in and make it more likely to happen again. Get in touch and we'll take it from there.

No. Pay-as-you-go emergency support has no contract, no monthly commitment and no card details taken up front — we invoice you directly once the work is confirmed. If you'd rather have ongoing cover instead, our monthly Care Plans are there too.

Something Broken Right Now?

Tell us what's happening and we'll get straight into diagnosing it — a fixed £102.00 (inc. VAT) covers your first hour, booked instantly online.

Get Emergency Help Call 020 3095 7740

20+ years Joomla · UK-based team · No contract, no card details needed