Joomla Support Services › Troubleshooting & Repair

Joomla Troubleshooting & Repair

Something not working right, but the site's still up? We diagnose the actual cause rather than patching the symptom — so the same bug doesn't come back in a different disguise next month.

Get a Diagnosis See Pricing

Joomla support number: 020 3095 7740 · site completely down or hacked? See Emergency Support instead

Root-cause diagnosis, not guesswork
20+ years Joomla
UK-based SSD hosting
No contract needed
What We Fix

When Something's Just Not Working Right

The site's still up, but a feature's misbehaving, a form's silently failing, or something only breaks sometimes. This is where careful diagnosis pays off.

Forms Not Submitting

Contact forms, quote requests or bookings that silently fail — found and fixed.

Checkout & Payment Problems

Orders not completing, payment gateway errors or basket issues on your Joomla store.

Slow-Loading Pages

A site that's crept from fast to sluggish usually has a findable cause — we track it down.

Admin & Backend Errors

Can't save an article, an extension won't configure, or the admin panel throws errors — resolved.

Third-Party Integration Failures

Mailchimp, payment gateways, CRMs or other connected services that have stopped talking to your site.

Images & Media Not Displaying

Broken image links, missing thumbnails or a media library that's stopped rendering properly.

Mobile & Responsive Issues

Layout that breaks, overlaps or misbehaves on phones and tablets even though desktop looks fine.

Intermittent & Odd Bugs

Only happens sometimes, or only for some users? Hard-to-reproduce bugs are still findable with the right approach.

A site that "mostly" works still costs you conversions

A form that silently fails or a checkout that occasionally errors doesn't look broken from the outside — it just quietly loses you enquiries and sales, often for weeks before anyone notices.

The cause is rarely where the symptom shows up

A slow product page might be a database problem; a broken form might be a plugin conflict three updates ago. Proper diagnosis means fixing the actual cause, not the visible edge of it.

Small bugs left alone tend to multiply

An odd quirk today is often the early sign of something that gets harder — and more expensive — to unpick the longer it's left, especially once other changes get built on top of it.

How We Track Down the Real Cause

A methodical process, not guesswork — so the fix actually holds.

See Pricing All Support Services
1
Step 1

Describe the issue — tell us what's happening, when it started, and how to reproduce it if you can.

2
Step 2

We reproduce & diagnose — working back from the symptom to the actual cause, not just the nearest fix.

3
Step 3

Fix applied & tested — changes are tested against the original issue, not just assumed to have worked.

4
Step 4

Verified & explained — you get plain-English confirmation of what was wrong and what we changed.

No Contract Needed

Pay Only for the Diagnosis and Fix

No monthly commitment required — pay as you go, or save a little with a prepaid block of hours if this isn't the first odd bug you've had.

Most Chosen for Repairs

Pay-As-You-Go

For a specific bug or issue you'd like properly diagnosed and fixed.

£85/hour +VAT

Billed in 30-minute increments after the 1st hour · no minimum spend

Get a Diagnosis
  • Root-cause diagnosis, not a quick patch
  • We tell you the cause before proceeding if it's bigger than expected
  • First hour (£102 inc. VAT) taken as a booking deposit
  • No lock-in — use us once and that's it

Prepaid Hours

A little cheaper per hour if bugs like this tend to crop up more than once.

£375/ 5 hours +VAT

Works out at £75/hr · 10-hour block also available at £700 (£70/hr)

Buy 5hr Block Buy 10hr Block

Secure card checkout via Stripe — prices shown here are ex. VAT, checkout totals include VAT.

  • Discounted rate vs. standard PAYG
  • Valid for 12 months, use whenever you need it
  • Covers troubleshooting, updates or one-off requests
  • Still no monthly commitment
Bugs keep coming back? A monthly care plan includes support time every month as standard — compare our Care Plans.

Pay-As-You-Go work is invoiced directly, no card details taken on this site. Prepaid Hours are paid up front via secure Stripe checkout.

Common Questions

Troubleshooting & Repair FAQs

We start by reproducing the issue ourselves wherever possible, then work back through logs, recent changes and the site's configuration to isolate the actual cause — rather than guessing based on the symptom alone.

Some bugs only show up for certain users, browsers or under specific conditions. We'll ask for as much detail as you can give — screenshots, when it happens, who it affects — and dig into logs and code even when we can't trigger it ourselves directly.

For a small, contained fix we'll usually just get on with it. If the diagnosis turns up something bigger than expected — like a deeper extension conflict or a needed upgrade — we'll always explain that and confirm with you before doing any further billable work.

Existing Care Plan clients get included monthly support minutes that cover exactly this kind of troubleshooting — get in touch through your usual support channel rather than booking here. If you're not yet on a plan, see our monthly Care Plans.

If your site is completely down, showing a fatal error, or you think it's been hacked, head to Emergency Support instead — that's triaged with more urgency than routine troubleshooting.

It genuinely depends on the issue — some are found and fixed within an hour, others need more investigation. We'll always give you an honest estimate once we've had a first look, before racking up significant billable time.

Something Not Quite Right?

Tell us what you're seeing and we'll get it properly diagnosed — a fixed £102.00 (inc. VAT) covers your first hour, booked instantly online.

Get a Diagnosis Call 020 3095 7740

20+ years Joomla · UK-based team · No contract, no lengthy sign-up