Computer trouble? Fixed fast — and you'll know the price before we start.
PC and laptop repairs across London and Surrey. Most software problems can be fixed remotely from your own armchair for just £85 an hour. If it needs hands-on hardware work, an engineer comes to you.
“How much is this going to cost me?”
It's the first thing everyone asks — and the thing most repair shops won't answer. So here it is, in black and white. Start remotely and you'll typically pay less, be fixed sooner, and never wait in for an engineer.
What your first hour costs (home users, inc. VAT)
After the first hour, both are charged at £85/hr in half-hour blocks (£42.50 per 30 minutes). Remote saves you £50 on the first hour — and there's no travel to worry about.
No surprises, ever
- Prices published right here — no “call for a quote”
- Half-hour billing after the first hour — pay only for time used
- We tell you if it isn't worth repairing before you spend more
Your fix in 3 simple steps
Tell us the problem
Call or fill in the form below. We'll say straight away whether remote will do the job.
Remote first
We connect securely, you watch on screen and we fix it. Most software issues are done in one sitting.
On-site only if needed
Faulty hardware? An engineer visits — and your remote time isn't wasted, we've already diagnosed it.
Pick the way you'd like to be helped
Remote Support — Home & Business
Billed in 30-minute blocks after the first hour (£42.50 each).
- Fix from your location — no waiting in
- Viruses, slow PCs, email, Wi-Fi, printers, software
- Works anywhere worldwide
On-Site Repair — Home
Then £85/hr in half-hour blocks (£42.50 each).
- Engineer comes to your door
- Hardware faults, PSU, RAM, no-power, data recovery
- Covers London and the South East
On-Site Business Support
Then £95/hr in half-hour blocks (£47.50 each).
- VAT invoice for your accounts
- Workstations, servers, email and networks
- Ask about our monthly support contracts
Worked examples — home users, inc. VAT
| Quick software fix (1 hour) | Remote £85 | On-site £135 |
| Virus clean-up (1½ hours) | Remote £127.50 | On-site £177.50 |
| Full tune-up and setup (2 hours) | Remote £170 | On-site £220 |
Residential prices include VAT; business prices are shown ex. VAT. An additional £40 applies to on-site visits where travel exceeds one hour.
Common Computer Problems We Fix
Whatever the fault, if it plugs in or connects, we can sort it.
Software Errors
Crashes, error messages and programs that won't run.
Virus Removal
Malware cleaned out and protection put back in place.
Fix a Slow PC
Get your old machine feeling fast again.
RAM Upgrade
More memory for smoother multitasking.
Windows Installation
Clean installs and upgrades, your files kept safe.
Graphics Issues
Flickering, artefacts and no-display faults.
Data Recovery
Rescue photos and documents from failing drives.
PC Won't Start
No power, no boot, beeping — diagnosed and fixed.
Email Problems
Outlook, Gmail and mail set-up on every device.
Wi-Fi Problems
Dead spots, dropouts and router set-up.
Faulty PSU
Power supply testing and safe replacement.
Printer Setup
Installed, connected and printing first time.
Where we cover
On-site across London. Remote across the UK.
Based in Croydon, our engineers reach most of the capital — and remote support has no borders at all.
Ready to get it fixed?
Start with remote support at £85 an hour and we'll only send an engineer if the job really needs one. Call now or send us a message below.
