GDPR Privacy Policy

Your Privacy is Important to us

This Policy sets out the obligations of SysFix IT Support LTD (“the Company”) regarding data protection and the rights of our customers and business contacts (“data subjects”) in respect of their personal data under the General Data Protection Protection Regulation (“the Regulation”).

The Regulation defines “personal data” as any information relating to an identified or identifiable natural person (a data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

This notice informs you how we use the information you give us and how we protect your privacy.  It also explains your rights under the UK Data Protection Act (update 2018) and the EU General Data Protection Regulations 2018.  We abide by UK Law and our data protection regulator within the UK is the Information Commissioners Office (details below). Our licence number is ZA246390. 

This can be checked on https://ico.org.uk/ESDWebPages/Entry/ZA246390

Collecting of and purpose for your information

We offer cloud services including but not limited to; Off-Site Data Backup, Voice over IP, E-Mail Hosting, Website Hosting, IT Support Contracts and Internet Connectivity. To provide such services, we may need to collect personal data such as name, address, contact details, IP Address and bank details. For Directors, partners and shareholders of our client firms we will be required to check your identity in order with our regulatory requirements.

Your information may be used to introduce you to the services we offer, to help with ongoing IT administration, to provide invoices for products and services purchased and to give access to those services and to contact you with any review or changes that are applicable. Withholding of the required data may result in an insufficient service being provided.

We may obtain data from individual customers or from employer firms.

Sharing your data

We may share your personal data with our 3^rd party suppliers in order to provide you with some of the services and products we offer.

• We may verify your identity by searching publicly available records and credit reference agencies
• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them

We will not sell or share your information with any other third parties. The data we hold about you is strictly for our business use only.

Your rights regarding your data

• We will not hold your information for any longer than is necessary and as a maximum no longer than 5 years after you have terminated as a client of our firm unless there is a lawful basis for retention. We are required to keep financial data by law for a period of 7 years.
• Should your data be inaccurate we will rectify this without delay
• Should you wish us to delete your data at any point, please contact the office as shown further below to make the request. This will be actioned unless there is a lawful basis for us to retain the information in which case you will be advised accordingly
• Should you wish to transfer your data to another organisation, please contact the office as below and we will organise this for you
• You can request access to your data at any time. We will provide you with a full copy within one month of your request
• You can withdraw consent to us holding and processing your information at any time. Please contact the office as below should you wish to do this
• We may provide you with updates and bulletins which are appropriate to your service on an ongoing basis – this will be explained to you if it is applicable. You can opt out of these should you wish to by changing your subscription preferences.

Data Security Measures

We have in place a full information security policy. We take data security very seriously and have secure systems in place. We can provide further technical details on request.

Our contact details

Should you wish to contact us in relation to any issues within this notice, please contact us and you will be responded to as promptly as possible.

Your right to complain

Should you wish to make a complaint in relation to data protection issues relating to our firm, you can contact us directly in the first instance or you can contact our regulator as follows:

The Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
www.ico.org.uk

Consent

We are required under the Regulations to obtain your consent to our collection, processing, sharing and holding of your personal data.  Please ensure you have read this notice fully and accept all that it contains.  If you have any queries, please contact us directly. Please contact us should you not be able to read or understand this notice sufficiently.