Backup and Recovery Tools for OTOBO
Forget Otobo backup scripts - Automate your backups with ease using our our FREE plug-in.
Built for OTOBO 10.0.x — 11.0.x
Protect your helpdesk data with automated off‑site backups — full instance, database and configuration, securely synced to your own storage. No command line, no cron jobs, all managed from your OTOBO Admin panel.
Captures your database, configuration and filesystem in one archive. Restore your entire OTOBO helpdesk to any previous point in minutes.
Local disk, standard FTP, FTPS (explicit TLS), SFTP, OneDrive, Dropbox, Google Drive and Backblaze B2. Configure multiple destinations for redundancy.
Built on OTOBO's own daemon scheduler — set any time, any frequency. Runs reliably alongside your other OTOBO tasks.
Keep backups for a set number of days, or keep only the last N copies. Paid plans: set different rules per destination.
See every backup in your Admin panel — sorted newest-first. Restore with one click or delete old backups directly from the dashboard.
Encrypt backups before upload. One master key, toggle per destination. Protect data even if your cloud storage is compromised.
Save all destinations, schedule and retention rules to a single JSON file. Restore your config instantly after rebuilding OTOBO.
View recent backup logs directly in OTOBO — no SSH needed. Manage rclone updates and rollbacks from the Other tab.
Get notified automatically if a backup completes locally but fails to sync to any destination. Configure sender and recipient addresses.
Protect any single backup from accidental deletion or automatic retention cleanup with one click on the dashboard. Locked backups are clearly marked and stay untouched until you unlock them.
If a backup is ever interrupted unexpectedly — a server restart mid-run, for example — the dashboard detects it and lets you safely clear the stuck status with one click. No SSH or manual file edits needed.
Sync the same backup to several destinations at once — local disk, a cloud drive and an FTP/SFTP server together — so a single point of failure never leaves you without a copy.
Your master encryption key is shown exactly once when generated. It is never saved inside OTOBO and never included in configuration exports. Store it offline separately. A lost key means permanently unreadable backups — by you and by SysFix.
From upload to your first automated backup — all configured from inside your OTOBO admin interface.
Upload the .opm file in Admin → Package Manager, just like any other OTOBO add-on.
Paste your key into the Licence box. Verified locally — no external calls needed.
Add your storage accounts, set your schedule and retention rules — all in one place.
Backups run automatically. View history, restore or re‑run any job directly from your dashboard.
backup.pl OTOBO ships with built-in command-line scripts — scripts/backup.pl and scripts/restore.pl — that create a backup archive of your database and OTOBO home directory. They work, but they were built for manual CLI use — not as a managed, automated backup system. Backup Tools for OTOBO is a native Admin plugin that does the same core job… then goes miles further.
Scripts work, but require manual effort, cron setup, zero encryption, zero notifications.
Fully automated, encrypted off-site backups, one-click restore, retention policies, and email failure alerts — all from your OTOBO admin panel.
| Capability | backup.pl | Backup Tools Plugin |
|---|---|---|
| Scheduling | ✘ Manual run or custom cron | ✔ Built-in scheduler — set & forget |
| Backup Destinations | ✘ Local directory only | ✔ Local, FTP/FTPS, SFTP, OneDrive, Dropbox, Google Drive & Backblaze B2 |
| Encryption (FTPS/SFTP) | ✘ Unencrypted transfers only | ✔ Fully encrypted transfers |
| Restore Process | ✘ Multi-step CLI workflow | ✔ One-click restore from dashboard |
| Retention & Cleanup | ✘ Manual flag only | ✔ Auto-enforced retention policy |
| Failure Notifications | ✘ No alerts — check manually | ✔ Email alerts on backup failure |
| Docker Compatibility | ✘ Manual mounts & DB steps | ✔ Runs inside OTOBO — zero extra work |
| Setup & Installation | ✘ SSH & CLI access required | ✔ Install via Package Manager — browser-only |
Same reliable backup data — infinitely easier and safer. Your database and OTOBO home are still protected — the plugin simply replaces CLI work with automation, encryption, notifications, and one-click recovery.
Free tier available: Local backups + FTP. Full tier adds FTPS/SFTP, cloud destinations, encryption, and alerts.
See Pricing & Features →Start free with Local & FTP, forever. Unlock cloud destinations with a paid plan.
Free Forever — plus 14 days full access to every premium feature
All destinations — yearly billing
One-time payment — all destinations forever
Your helpdesk holds tickets, SLAs, customer history and configuration — losing it costs time, trust and revenue.
Scheduled backups run whether you remember or not. Daily or hourly — your data is protected automatically, no reminders needed.
Backups stored on the same server vanish if that server fails. Sync automatically to OneDrive, Dropbox or external FTP — so even if your host goes down, your data stays safe.
A native OTOBO plugin that automates everything — packaging, scheduling, off‑site sync, cleanup and restore. No SSH, no scripts, no extra cron jobs.
Set up automated backups in minutes. Off‑site sync, retention rules and one‑click restore — all from your Admin panel.
Having trouble configuring destinations, testing your schedule or restoring a backup? Our technical team is on hand to help.
© SysFix IT Support Ltd, 2003-2026
VAT Number: GB 206 7821 12
Company Number: 09416191