The cost of IT support for a small business in the UK varies. The average price per hour for remote IT Support in the UK is around £75 per hour remotely. However, prices range from £60-120 depending on where you live, with London prices being higher. On-Site support, where an IT specialist will visit you in your business, on average is around £90 per hour plus a call-out fee, but again, prices vary, especially within the capital.
Prices for remote IT support vary throughout the UK and are generally, higher in London. The average price for fixing computer problems online is around £75.00 for 1 hour of computer support. Remote support isn't just about reactively fixing issues as they arise, it's about maintaining business IT systems to prevent them from causing downtime. Ensuring your business IT runs smoothly allows you to concentrate on growing your business.
Being able to remotely maintain business IT systems and resolve issues as they occur is a benefit to all businesses, large and small. Ad-hoc support is available for those who need support right now, to fix an individual issue. Equally, if you have a number of computers and end-users, an IT support retainer may be more appropriate.
TOP 5 Benefits of Remote IT Support
Small business IT support pricing varies throughout the UK, with rates ranging from around £90 per hour to £200 for more senior IT specialists. At the time of writing, SysFix IT Support charge £142.50 ex vat for the first 1.5 hours of service which equates to £95 per hour. There's no call-out fee if travel time to your offices is less than 1 hour. As you can imagine, 2 hours of travel time still attracts 2 hours of an engineer's salary and travel expenses which is why we have a minimum fee of 1.5 hours.
Other IT support companies may price their services differently. Some will charge an hourly rate plus a call-out fee on all appointments where some will simply charge just an hourly rate. Of course, whilst the price of service can differ greatly, so can the quality of service and skill-set. Whoever you choose as your IT support provider, check their reviews and be sure they're a good fit for your business.
Having an onsite IT presence brings benefits to both parties. You, as a client, have the opportunity of engaging with IT staff, being able to ask questions in a different manner, and being able to explain any frustrations or business requirements in much more detail.
TOP 5 Benefits of On-Site IT Support
IT support pricing is a lot more than just sourcing an IT support company to manage your IT systems.
Speak to us about outsourcing your IT support and onboarding onto one of our Fixed Price IT Support Packages, freeing up your time to grow your business. After all, the value of your time is better spent elsewhere.